Front Desk Receptionist

fourseasons; La Ribera; Presencial; MXN 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Shuttle service from local areas

Uniforms: dry cleaning

In-house training workshops

Employee recognition programs

Descripción de la vacante

Four Seasons Resort and Residences Los Cabos at Costa Palmas is seeking a Front Desk Receptionist to warmly welcome guests, ensure a seamless check-in and check-out, and serve as the liaison between guests and resort departments during their stay.

The ideal candidate will be bilingual in Spanish and English, have at least 2 years in Front Desk or Rooms, ideally in a luxury setting, and be proficient with Opera Software and hotel systems to deliver exceptional guest experiences.

Formación

• Bilingual Spanish and English required.
• Minimum 2 years in Front Desk or Rooms division.
• Experience in luxury hotel environment preferred.
• Proficient with hotel systems and payment processing.

Responsabilidades

• Greet guests warmly and manage check-in/check-out.
• Manage room reservations, cancellations, and changes in the booking system.
• Answer calls and emails regarding bookings, services, and inquiries.
• Address guest concerns and special requests promptly and professionally.
• Process payments, issue invoices, and maintain accurate records.
• Coordinate with housekeeping, maintenance, and departments to meet guest needs.
• Promote resort events, spa services, and dining options.

Conocimientos

Fluency in Spanish

Fluency in English

Front Desk experience

Interpersonal skills

Customer service mindset

Herramientas

Opera Software

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About the role of Front Desk Receptionist

The Front Desk Receptionist plays a vital role in setting the tone for an exceptional guest experience, is the responsible for welcoming guests with warmth and professionalism, ensuring a seamless check-in and check-out process, and serving as a key liaison between guests and various departments throughout their stay.

What you will do:

• Greet guests warmly upon arrival and provide a friendly, professional check-in/check-out process.
• Manage room reservations, cancellations, and modifications using the resort’s booking system.
• Answer phone calls and respond to emails regarding bookings, resort services, and guest inquiries.
• Handle guest concerns, complaints, and special requests promptly and professionally.
• Process payments, issue invoices, and maintain accurate records of transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Assist in promoting resort events, spa services, and dining options to enhance the guest experience.

What you bring:

• Fluency in both Spanish and English is required for this role.
• A minimum of two (2) years of experience in Front Desk or Rooms division roles.
• Experience in a luxury hotel or a similar high-end hospitality environment (2+ years) is highly preferred.
• Proficiency in Opera Software is mandatory.
• Strong ability to navigate and operate all hotel systems with a keen attention to detail.
• Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences.
• Outstanding interpersonal and communication skills.
• Cultural sensitivity and a strong customer service orientation.
• Guest-centric mindset with a keen understanding of personalized service and guest preferences.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs