Bilingual Customer Support Specialist — 30% Bonus & Growth

Cart.com; Santiago de Querétaro; On-site; MXN 223,000 - 335,000; Full time

Benefits offered by this job

Performance bonus

Food vouchers

Aguinaldo 30 days

Vacation bonus 35%

Life and medical insurance

Growth opportunities

5 days workweek

Job summary

Cart.com in Querétaro, MX is seeking enthusiastic bilingual customer support professionals to join our expanding team. You will assist customers via text, email, phone, or live chat and resolve issues with professionalism.

You will collaborate with internal teams, keep precise records, and create memorable experiences for customers. This full-time role offers growth opportunities and a benefits package.

Responsibilities

• Provide exceptional support to customers via text, email, phone, or live chat.
• Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.
• Work closely with internal teams to deliver effective solutions for customer needs.
• Maintain accurate records of interactions to ensure the highest quality of service.
• Build genuine connections with customers, creating memorable experiences.

Job description

Cart.com in Querétaro, MX is seeking enthusiastic bilingual customer support professionals to join our expanding team. You will assist customers via text, email, phone, or live chat and resolve issues with professionalism.

You will collaborate with internal teams, keep precise records, and create memorable experiences for customers. This full-time role offers growth opportunities and a benefits package.