Bilingual Customer Service Agent - Spanish/English (Qro)

CNX; Santiago de Querétaro; Presencial; MXN 112.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive benefits

Performance incentives

Team activities

Raffles and prizes

Descripción de la vacante

Concentrix is seeking a Customer Service Agent - Semibilingüe in Querétaro to handle inbound/outbound calls and online inquiries, delivering friendly service and solving routine problems with a human touch.

The role requires a High School diploma, 6 months of call center experience (preferred), and intermediate to advanced English, with opportunities for monthly incentives and career growth.

Formación

• Provide customer service support and resolution of routine problems.
• Interface with customers via inbound calls, outbound calls, or through the Internet.

Responsabilidades

• Listen actively and troubleshoot to deliver a great customer experience.
• Communicate effectively, adapt to changes, and maintain attention to detail.
• Work well as part of a team or independently in a fast-paced environment.

Conocimientos

Customer service

Active listening

Problem solving

Clear communication

Multitasking

English fluency

Educación

High School diploma or equivalent

Descripción del empleo

Concentrix is seeking a Customer Service Agent - Semibilingüe in Querétaro to handle inbound/outbound calls and online inquiries, delivering friendly service and solving routine problems with a human touch.

The role requires a High School diploma, 6 months of call center experience (preferred), and intermediate to advanced English, with opportunities for monthly incentives and career growth.