Bilingual Logistics Customer Service Specialist

Charger Logistics Inc; Santiago de Querétaro; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Professional growth

Descripción de la vacante

Charger Logistics Inc. in Querétaro is seeking a Customer Service Associate to learn our products and services, and to engage customers in a professional manner to build lasting relationships.

The role requires English fluency and will support order intake and tracking during business hours. You will provide shipment tracking updates, coordinate with drivers and other departments, and ensure pickups and deliveries are scheduled and confirmed, while processing orders and maintaining strong

Formación

• Fluency in English and Spanish required.
• Currently pursuing a University Degree in Logistics, Transportation, Supply Chain Management, Business Administration, or related field.
• Problem solving and conflict resolution skills.
• Strong time-management with ability to multi-task.
• Proficiency in Microsoft Office; ability to learn new software.
• Prior customer service or logistics internship/experience is an asset.

Responsabilidades

• Build expert and dynamic knowledge of company products and services.
• Build rapport with customers in a friendly, professional manner to foster long-term relationships.
• Provide track and trace updates for shipments.
• Keep customers updated on order status and resolve freight issues.
• Enter, update, and process customer orders on various interfaces.
• Ensure and confirm pickup and delivery appointments for drivers.
• Coordinate with other departments to clear customs paperwork.
• Follow established procedures for processing bills.
• Perform duties as assigned by the Customer Service Manager.

Descripción del empleo

Charger Logistics Inc. in Querétaro is seeking a Customer Service Associate to learn our products and services, and to engage customers in a professional manner to build lasting relationships.

The role requires English fluency and will support order intake and tracking during business hours. You will provide shipment tracking updates, coordinate with drivers and other departments, and ensure pickups and deliveries are scheduled and confirmed, while processing orders and maintaining strong