Bilingual Spanish Customer Service Agent

Cnx; Santiago de Querétaro; On-site; MXN 167,000 - 257,000; Full time

Benefits offered by this job

Career opportunities

Incentives

Team activities

Raffles and prizes

Job summary

Concentrix in Mexico is seeking Customer Service Agents - Español - Qro to handle inbound/outbound calls and online inquiries, providing service and resolving routine issues.

The role is full-time, located in the Santiago de Querétaro area; candidates should have a high school diploma, 6 months of call center experience, and intermediate to advanced English. Strong communication and multitasking skills are valued, with opportunities for incentives and team activities.

Qualifications

• High School diploma or equivalent is required.
• Minimum 6 months experience in call center customer service.
• Intermediate - Advanced English level is preferred.
• Strong communication skills and ability to troubleshoot with empathy.

Responsibilities

• Provide customer service via inbound/outbound calls or online channels.
• Resolve routine problems regarding client products or services.
• Maintain professional, courteous interactions and document customer information.

Skills

Customer service

Communication

Multitasking

PC literacy

Call center experience

English level

Teamwork

Education

High School diploma or equivalent

Job description

Concentrix in Mexico is seeking Customer Service Agents - Español - Qro to handle inbound/outbound calls and online inquiries, providing service and resolving routine issues.

The role is full-time, located in the Santiago de Querétaro area; candidates should have a high school diploma, 6 months of call center experience, and intermediate to advanced English. Strong communication and multitasking skills are valued, with opportunities for incentives and team activities.