Bilingual Customer Service Representative

Cart.com; Santiago de Querétaro; On-site; MXN 223,000 - 335,000; Full time

Benefits offered by this job

Performance bonus

Food vouchers

Aguinaldo 30 days

Vacation bonus 35%

Life and medical insurance

Growth opportunities

5 days workweek

Job summary

Cart.com in Querétaro, MX is seeking enthusiastic bilingual customer support professionals to join our expanding team. You will assist customers via text, email, phone, or live chat and resolve issues with professionalism.

You will collaborate with internal teams, keep precise records, and create memorable experiences for customers. This full-time role offers growth opportunities and a benefits package.

Responsibilities

• Provide exceptional support to customers via text, email, phone, or live chat.
• Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.
• Work closely with internal teams to deliver effective solutions for customer needs.
• Maintain accurate records of interactions to ensure the highest quality of service.
• Build genuine connections with customers, creating memorable experiences.

Job description

• Performance bonuses of up to 30% of your monthly salary
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus
• Comprehensive life and medical insurance
• Growth opportunities as we continue to expand
• The schedule consists of 5 working days per week and 2 days off, including one weekday and one weekend day

About the Company - At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.

About the Role - Provide exceptional support to customers via text, email, phone, or live chat. Solve problems quickly and professionally, ensuring every interaction leaves a positive impression. Work closely with internal teams to deliver effective solutions for customer needs. Maintain accurate records of interactions to ensure the highest quality of service. Build genuine connections with customers, creating memorable experiences.

*This position is open only to Mexican citizens. Visa sponsorship is not available.