Bilingual Contact Center Representative | On-site Querétaro

Scalepex; Santiago de Querétaro; In loco; MXN 133.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

MXN 14,000 net salary

100% paid training

Referral bonuses

Growth opportunities

Descrizione del lavoro

Scalepex in Querétaro is hiring a Customer Service Representative who will be the friendly, reliable voice for customers. You will handle inquiries, resolve issues, and ensure each interaction reflects Scalepex and client values.

The role requires a high school diploma, advanced English, and a willingness to work full-time on-site at Balcones Coloniales. Prior customer service or call center experience is preferred, with strong communication and problem-solving skills.

Competenze

• Advanced English required (spoken and written).
• Strong communication and active listening skills.
• Problem-solver mindset and willingness to help people.
• Comfort with multitasking and using CRM tools.

Mansioni

• Respond promptly and professionally to customer inquiries, showing empathy.
• Provide accurate information and solutions, aiming for first-contact resolution.
• Document all interactions clearly in our CRM for team communication.
• Collaborate with other departments to resolve complex issues efficiently.
• Exceed performance goals while maintaining high-quality service standards.

Conoscenze

Advanced English

Communication

Active listening

Problem solving

Multitasking

Formazione

High school diploma

Strumenti

CRM systems

Descrizione del lavoro

Who We Are

At Scalepex, we’re transforming how companies connect with talent worldwide. As a fast-growing nearshore services firm, we partner with global organizations to deliver exceptional support, technology, and business solutions.

Our mission is simple: empower people and businesses to scale efficiently and thrive. We combine cutting-edge tools with the power of human expertise to create meaningful, high-impact results.

What Drives Us

• Delivery-focused: We tailor every solution to our client’s real needs — we listen, collaborate, and execute with precision.
• People-first: We grow together. Through mentorship, training, and development, we invest in every team member’s success.
• Excellence through talent: We make sure the right people are in the right roles at the right time — that’s how we deliver quality consistently.

Your Role

Are you someone who loves helping others and solving problems? Do you enjoy fast-paced environments where every day feels different?

As a Customer Service Representative at Scalepex, you’ll be the friendly, reliable voice customers trust. You’ll handle inquiries, resolve issues, and make each interaction a positive experience — representing both Scalepex and our clients with empathy, professionalism, and enthusiasm.

Think of yourself as the hero of the customer experience: resourceful, patient, and ready to turn challenges into wins.

What You’ll Bring

• High school diploma or equivalent.
• Advanced English level (spoken and written).
• Availability to work full-time and on-site at Balcones Coloniales, Querétaro.
• Experience in customer service or call center roles is strongly preferred.
• Strong communication and active listening skills.
• A problem-solver mindset and a genuine desire to help people.
• Comfort with multitasking and using digital tools or CRM systems.

What You’ll Do

• Respond promptly and professionally to customer inquiries, showing empathy and understanding.
• Provide accurate information and effective solutions, aiming for first-contact resolution.
• Document all interactions clearly in our CRM to ensure smooth communication across teams.
• Collaborate with other departments to resolve complex issues efficiently.
• Exceed performance goals while maintaining high-quality service standards.

What We Offer

• $14,000 MXN monthly (net salary)
• 100% paid training
• Referral bonuses
• A vibrant, supportive work environment where your growth matters