Bilingual Customer Service Agent - Semibilingüe - Querétaro

Concentrix; Santiago de Querétaro; In loco; MXN 167.000 - 234.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Monthly performance incentives

Career development opportunities

Inclusive perks and benefits

Descrizione del lavoro

Concentrix is seeking a Semibilingüe Customer Service Agent in Querétaro to handle inbound/outbound calls and online inquiries, delivering courteous support and resolving routine issues for clients.

The role requires a high school diploma, 6 months call center experience preferred, and an intermediate to advanced level of English. It is a full-time, on-site position with opportunities for incentives and career growth within a global CX leader.

Competenze

• High School diploma or equivalent required.
• 6 months minimum experience in call center customer service (desired).
• Intermediate–Advanced English level required.
• Ability to work under constant changes and multitask.

Mansioni

• Interfaces with customers via inbound/outbound calls or online interactions depending on client requirements.
• Provides customer service support and resolution of routine problems regarding client’s products or services.

Conoscenze

Customer service orientation

English level (intermediate-advanced)

Call center experience

Communication skills

Adaptability

Formazione

High School diploma or equivalent

Descrizione del lavoro

Concentrix is seeking a Semibilingüe Customer Service Agent in Querétaro to handle inbound/outbound calls and online inquiries, delivering courteous support and resolving routine issues for clients.

The role requires a high school diploma, 6 months call center experience preferred, and an intermediate to advanced level of English. It is a full-time, on-site position with opportunities for incentives and career growth within a global CX leader.