Bilingual Customer Service Pro — On-Site in Querétaro

Scalepex; Santiago de Querétaro; On-site; MXN 134,000 - 201,000; Full time

Job summary

Scalepex is seeking a Customer Service Representative to join our vibrant nearshoring team in Querétaro. You will be the frontline ambassador, handling diverse inquiries with empathy and efficiency, and ensuring high customer satisfaction.

This on-site role requires a full-time commitment and strong communication abilities to deliver first-call resolutions where possible. Ideal candidates have advanced English, a high school diploma, and proven customer service experience.

Qualifications

• High school diploma or equivalent.
• Advanced English level.
• Ability to work full-time on-site in Arboledas, Querétaro.
• Experience in customer service or call center preferred.
• Excellent verbal and written communication.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Respond promptly and professionally to customer inquiries with empathy.
• Provide accurate information and solutions to resolve concerns.
• Document interactions accurately in the CRM system.
• Collaborate with other departments to resolve complex issues.
• Strive to exceed performance targets and uphold quality standards.

Skills

Empathy

Excellent communication

Problem-solving

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Scalepex is seeking a Customer Service Representative to join our vibrant nearshoring team in Querétaro. You will be the frontline ambassador, handling diverse inquiries with empathy and efficiency, and ensuring high customer satisfaction.

This on-site role requires a full-time commitment and strong communication abilities to deliver first-call resolutions where possible. Ideal candidates have advanced English, a high school diploma, and proven customer service experience.