Bilingual Customer Service Associate — On-Site

Epsilon Solutions Ltd.; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Epsilon Solutions Ltd. is recruiting a Customer Service Representative for an on-site role in Azcapotzalco, CMX. The position involves handling customer inquiries, resolving issues, and delivering excellent support to ensure satisfaction on a day-to-day basis.

Candidates should have a high school diploma, advanced English (B2+), and 1+ year in customer service or call centers, with strong communication and multitasking abilities.

Qualifications

• High School diploma completed.
• Advanced English level (B2+ and above).
• 1+ years of Customer Service or Call Center Experience.
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution skills.
• Attention to detail and ability to multitask effectively.

Responsibilities

• Handle customer inquiries and resolve issues on a day-to-day basis.
• Provide outstanding customer support and ensure customer satisfaction.
• Work with the team to maintain service quality and resolve escalations.

Skills

Communication

Interpersonal skills

Problem solving

Education

High School diploma

Job description

Epsilon Solutions Ltd. is recruiting a Customer Service Representative for an on-site role in Azcapotzalco, CMX. The position involves handling customer inquiries, resolving issues, and delivering excellent support to ensure satisfaction on a day-to-day basis.

Candidates should have a high school diploma, advanced English (B2+), and 1+ year in customer service or call centers, with strong communication and multitasking abilities.