Bilingual Customer Service Pro (English/Spanish) — Onsite

Foundever; Ciudad de México; On-site; MXN 156,000 - 246,000; Full time

Job summary

Foundever is seeking a dedicated Customer Service Representative to join our team in Mexico City. You will provide high-quality resolutions to customers via phone, email, or chat, following client policies and using available tools to meet service goals.

The role requires bilingual English and Spanish communication, a high school diploma, and onsite work. Prior customer service or listening and negotiation skills are a plus, along with a collaborative team spirit.

Qualifications

• Fluent in English and Spanish.
• High School Diploma or equivalent.
• Onsite work required.
• Soft sales skills and customer service experience are a plus.
• Strong listening and negotiation abilities.

Responsibilities

• Provide high-quality resolutions to customers via phone, email, or chat.
• Answer general inquiries and offer solutions with given policies and procedures.
• Ensure client objectives are met by following client guidelines.
• Work to meet service targets and deliver exceptional customer experiences.

Skills

English fluency

Spanish fluency

Listening skills

Negotiation skills

Customer service oriented

Teamwork

Soft sales skills

Customer service experience

Education

High School Diploma

Job description

Foundever is seeking a dedicated Customer Service Representative to join our team in Mexico City. You will provide high-quality resolutions to customers via phone, email, or chat, following client policies and using available tools to meet service goals.

The role requires bilingual English and Spanish communication, a high school diploma, and onsite work. Prior customer service or listening and negotiation skills are a plus, along with a collaborative team spirit.