Bilingual Customer Service Representative

Scalepex; Santiago de Querétaro; On-site; MXN 134,000 - 201,000; Full time

Job summary

Scalepex is seeking a Customer Service Representative to join our vibrant nearshoring team in Querétaro. You will be the frontline ambassador, handling diverse inquiries with empathy and efficiency, and ensuring high customer satisfaction.

This on-site role requires a full-time commitment and strong communication abilities to deliver first-call resolutions where possible. Ideal candidates have advanced English, a high school diploma, and proven customer service experience.

Qualifications

• High school diploma or equivalent.
• Advanced English level.
• Ability to work full-time on-site in Arboledas, Querétaro.
• Experience in customer service or call center preferred.
• Excellent verbal and written communication.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Respond promptly and professionally to customer inquiries with empathy.
• Provide accurate information and solutions to resolve concerns.
• Document interactions accurately in the CRM system.
• Collaborate with other departments to resolve complex issues.
• Strive to exceed performance targets and uphold quality standards.

Skills

Empathy

Excellent communication

Problem-solving

Multitasking

Education

High school diploma

Tools

CRM software

Job description

What you will be doing

Are you ready to embark on a dynamic journey where every interaction is an opportunity to make a difference? Join our vibrant team as a Customer Service Representative in our bustling nearshoring experience! As the frontline ambassador of our brand and clients, you'll dive into a world of diverse inquiries, from resolving customer issues to providing stellar support. Picture yourself as the superhero of satisfaction, swooping in to save the day with your exceptional communication skills and problem-solving prowess. No two days are the same in this fast-paced environment, where each call is a chance to dazzle with your empathy and efficiency. Whether you're soothing a frustrated customer or celebrating a successful resolution, you'll thrive in this adrenaline-fueled atmosphere where teamwork reigns supreme. If you're ready to unleash your passion for service and join a team that's dedicated to exceeding expectations, and let's create extraordinary experiences together!

Key Responsibilities

• Respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.
• Provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.
• Document all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessary.
• Collaborate closely with other departments to elevate complex issues and ensure timely resolution.
• Continuously strive to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organization.

Requirements

Basic Requirements:

• High school diploma or equivalent.
• Advanced English level.
• Ability to take a full-time job and work 100% on-site at Arboledas, Querétaro.
• Proven experience in customer service or a related field, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving abilities and a passion for helping others.
• Ability to multitask and navigate multiple systems simultaneously.
• Proficiency in basic computer applications and willingness to learn new software as needed.