Onsite Bilingual Customer Service Rep – Full-Time Growth

ResultsCX Named ‘Major Contender’ in Everest Group; Hermosillo; On-site; MXN 179,000 - 223,000; Full time

Job summary

ResultsCX is hiring a Customer Service Representative for our Hermosillo, Mexico site. You will handle customer inquiries, provide information, and resolve issues with a focus on positive experiences.

The role requires fluency in English and Spanish, fast typing, and the ability to navigate multiple systems while maintaining high service standards. This is an on-site position with regular 9.5-hour shifts and daily collaboration with teammates.

Qualifications

• Fluent in English and Spanish.
• Typing speed at least 30 words per minute.
• Experience in a call center environment is required.
• Ability to toggle between multiple systems while assisting customers.

Responsibilities

• Answer customer questions and provide information.
• Resolve concerns and deliver excellent service on every interaction.
• Assist customers across various industries with problem solving.

Skills

English

Spanish

Typing 30 wpm

Call center experience

Technical proficiency

Education

High school diploma or GED

Job description

ResultsCX is hiring a Customer Service Representative for our Hermosillo, Mexico site. You will handle customer inquiries, provide information, and resolve issues with a focus on positive experiences.

The role requires fluency in English and Spanish, fast typing, and the ability to navigate multiple systems while maintaining high service standards. This is an on-site position with regular 9.5-hour shifts and daily collaboration with teammates.