Bilingual Customer Experience Agent – On-Site Querétaro

Scalepex; Santiago de Querétaro; On-site; MXN 133,000 - 180,000; Full time

Benefits offered by this job

MXN 14,000 net salary

100% paid training

Referral bonuses

Growth opportunities

Job summary

Scalepex in Querétaro is hiring a Customer Service Representative who will be the friendly, reliable voice for customers. You will handle inquiries, resolve issues, and ensure each interaction reflects Scalepex and client values.

The role requires a high school diploma, advanced English, and a willingness to work full-time on-site at Balcones Coloniales. Prior customer service or call center experience is preferred, with strong communication and problem-solving skills.

Qualifications

• Advanced English required (spoken and written).
• Strong communication and active listening skills.
• Problem-solver mindset and willingness to help people.
• Comfort with multitasking and using CRM tools.

Responsibilities

• Respond promptly and professionally to customer inquiries, showing empathy.
• Provide accurate information and solutions, aiming for first-contact resolution.
• Document all interactions clearly in our CRM for team communication.
• Collaborate with other departments to resolve complex issues efficiently.
• Exceed performance goals while maintaining high-quality service standards.

Skills

Advanced English

Communication

Active listening

Problem solving

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

Scalepex in Querétaro is hiring a Customer Service Representative who will be the friendly, reliable voice for customers. You will handle inquiries, resolve issues, and ensure each interaction reflects Scalepex and client values.

The role requires a high school diploma, advanced English, and a willingness to work full-time on-site at Balcones Coloniales. Prior customer service or call center experience is preferred, with strong communication and problem-solving skills.