Remote Bilingual Customer Support Specialist

Resolv Global; Aguascalientes; À distance; MXN 126 000 - 151 000; Plein temps

Résumé du poste

Resolv Global is expanding its customer service teams across Mexico and seeks experienced Customer Service Representatives to support US-based operations. If you have strong English communication skills and prior US BPO or call center experience, we want to hear from you.

This is a fully remote opportunity, enabling Mexican professionals to join international teams while working from home. The role emphasizes handling inbound/outbound interactions with a focus on excellent service and clear

Qualifications

• Previous US BPO / call center experience.
• Excellent spoken and written English.
• Strong customer service and communication skills.
• Experience handling inbound and/or outbound customer interactions.
• Able to multitask and work efficiently across multiple systems.

Responsabilités

• Handle inbound and outbound customer interactions with professionalism.
• Provide accurate information and resolve customer issues.
• Maintain clear and thorough notes in the system.

Connaissances

US BPO experience

English proficiency

Customer service

Multitasking

Remote work

Outils

Microsoft Teams

Office 365

Description du poste

Resolv Global is expanding its customer service teams across Mexico and seeks experienced Customer Service Representatives to support US-based operations. If you have strong English communication skills and prior US BPO or call center experience, we want to hear from you.

This is a fully remote opportunity, enabling Mexican professionals to join international teams while working from home. The role emphasizes handling inbound/outbound interactions with a focus on excellent service and clear