Bilingual Customer Advocate - English/Spanish (Mexico City)

Ttec; Ciudad de México; On-site; MXN 197,000 - 236,000; Full time

Benefits offered by this job

On-site medical

Life insurance

Restaurant vouchers

Training opportunities

Tuition reimbursement

Inclusive culture

Job summary

TTEC is hiring a Bilingual Customer Service Representative for on-site work in Mexico City. You will handle English and Spanish customer inquiries, provide timely answers, and resolve issues with care and accuracy. The role emphasizes empathy, clear communication, and customer satisfaction in a dynamic environment.

We offer on-site benefits, career development, and a culture that values diversity and community impact as part of a global team.

Qualifications

• Minimum 1 year of recent experience in Customer Service.
• Fluent in English and Spanish, written and spoken.

Responsibilities

• Answer incoming communications from customers.
• Research to provide answers and resolve customer issues.

Skills

Customer service

Bilingual EN/ES

Multitasking

MS Windows

Education

High school diploma

Tools

MS Windows

Job description

TTEC is hiring a Bilingual Customer Service Representative for on-site work in Mexico City. You will handle English and Spanish customer inquiries, provide timely answers, and resolve issues with care and accuracy. The role emphasizes empathy, clear communication, and customer satisfaction in a dynamic environment.

We offer on-site benefits, career development, and a culture that values diversity and community impact as part of a global team.