Bilingual Customer Service Pro - On-Site, Training Benefits

Uline; Mexicali; On-site; MXN 396,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Savings fund match

Bonus programs

Paid time off

Tuition assistance

Job summary

Uline in Mexicali is seeking a Customer Service Representative to build relationships, provide solutions and deliver legendary service in a fast-paced call center. You will respond to customer inquiries across phone, email and chat and help customers navigate our website for seamless ordering.

On-site shifts are available. The role requires bilingual English/Spanish communication and a high school diploma or higher; prior customer service experience is a plus as we provide full training and

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline in Mexicali is seeking a Customer Service Representative to build relationships, provide solutions and deliver legendary service in a fast-paced call center. You will respond to customer inquiries across phone, email and chat and help customers navigate our website for seamless ordering.

On-site shifts are available. The role requires bilingual English/Spanish communication and a high school diploma or higher; prior customer service experience is a plus as we provide full training and