Join our Foundever Premium Sales Accounts

Foundever; Ciudad de México; On-site; MXN 156,000 - 246,000; Full time

Job summary

Foundever is seeking a dedicated Customer Service Representative to join our team in Mexico City. You will provide high-quality resolutions to customers via phone, email, or chat, following client policies and using available tools to meet service goals.

The role requires bilingual English and Spanish communication, a high school diploma, and onsite work. Prior customer service or listening and negotiation skills are a plus, along with a collaborative team spirit.

Qualifications

• Fluent in English and Spanish.
• High School Diploma or equivalent.
• Onsite work required.
• Soft sales skills and customer service experience are a plus.
• Strong listening and negotiation abilities.

Responsibilities

• Provide high-quality resolutions to customers via phone, email, or chat.
• Answer general inquiries and offer solutions with given policies and procedures.
• Ensure client objectives are met by following client guidelines.
• Work to meet service targets and deliver exceptional customer experiences.

Skills

English fluency

Spanish fluency

Listening skills

Negotiation skills

Customer service oriented

Teamwork

Soft sales skills

Customer service experience

Education

High School Diploma

Job description

Job Description

About Us

Connect yourCX to a world of experience

With 150,000 people working across the globe , Foundever® securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry. Our global headquarters is located in Luxembourg.

Through our CX Everywhere delivery model , we're ready to scale and adapt with access to the best CX talent. Connect your brand to a flexible delivery model built for the future of work.

Job Summary

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team!

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, email, or chat. To make sure that objectives set by the client are met successfully.

Primary Job Responsibilities

• Fluent in verbal and written English & Spanish
• Able to work onsite
• High School Diploma
• Soft Sales Skills is a plus.
• Customer Service experience is a plus.
• Listening skills
• Negotiation skills.
• Customer service oriented.
• Teamwork.

Education

High school diploma or equivalent

Experience Target

Specialized Certifications