Bilingual Customer Service Coordinator - Hybrid/Remote

Techtronic Industries; Región Centro; Hybrid; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Savings Fund (13%)

Christmas bonus (30 days)

Food vouchers MXN 2,500 monthly

Vacation days 12 after year one

Vacation premium 40%

Medical insurance for employee and/de,

Life insurance

Hybrid work model

Ongoing training and development

Growth opportunities

Job summary

TTI, Inc. in Guadalajara, Mexico, seeks a Customer Service Coordinator I to support internal stakeholders and the San Jose branch. Fluency in Spanish and English is required, with a background in customer support and familiarity with electronic products.

You will verify orders, provide status updates, coordinate issue resolution, and maintain professional client rapport. Hybrid work is offered with ongoing training and benefits.

Qualifications

• High school diploma with 2 years in customer support or similar role.
• Bilingual English/Spanish proficiency with strong communication skills.

Responsibilities

• Verify and expedite customer orders to ensure on-time delivery.
• Provide order status information via phone and email from the sales database.
• Coordinate issue resolution with Sales Rep and customer for smooth shipping.
• Communicate effectively with the Branch remotely.
• Attend required branch meetings via chat, video, or calls.
• Maintain professionalism and build rapport with clients during calls.
• Assist with processing customer quotes by stock checks and delivery info.
• Review data to process order confirmation files.
• Support Sales Reps by returning calls and sending samples and literature.

Skills

Bilingual English/Spanish

Computer literacy

Typing 40 wpm

Microsoft Office

Product knowledge (tech/electronics)

Telephone etiquette

Education

High school diploma

Tools

Excel

Office software basics

Job description

TTI, Inc. in Guadalajara, Mexico, seeks a Customer Service Coordinator I to support internal stakeholders and the San Jose branch. Fluency in Spanish and English is required, with a background in customer support and familiarity with electronic products.

You will verify orders, provide status updates, coordinate issue resolution, and maintain professional client rapport. Hybrid work is offered with ongoing training and benefits.