Bilingual Branch Customer Service Coordinator | Hybrid

Connected Development, LLC.; Región Centro; Hybrid; MXN 201.000 - 290.000; Vollzeit

Benefits dieser Stelle

13% Savings Fund.

30 days Christmas bonus.

12 vacation days after the first year.

40% of vacation prime.

Major Medical Insurance coverage for员工

Life Insurance coverage for employee.

Ongoing training throughout your emplo

Zusammenfassung

TTI, Inc. is seeking a Branch Customer Service Coordinator I for our Global Resource Center in Guadalajara, Mexico, to support internal stakeholders and assist the San Jose branch team.

The role requires bilingual Spanish and English and involves order verification, status inquiries, and close collaboration with Sales. Responsibilities include coordinating with Branch Coordination, processing quotes, handling returns, and maintaining professionalism with clients.

Qualifikationen

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.

Aufgaben

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

Kenntnisse

Bilingual English/Spanish

Customer service

Microsoft Office

Excel

Typing 40 WPM

Verbal English

Sales support

Phone etiquette

Ausbildung

High school diploma

Tools

Sales database

Computer system

Jobbeschreibung

TTI, Inc. is seeking a Branch Customer Service Coordinator I for our Global Resource Center in Guadalajara, Mexico, to support internal stakeholders and assist the San Jose branch team.

The role requires bilingual Spanish and English and involves order verification, status inquiries, and close collaboration with Sales. Responsibilities include coordinating with Branch Coordination, processing quotes, handling returns, and maintaining professionalism with clients.