Bilingual Customer Service Coordinator - Hybrid Role

TTI, Inc.; Región Centro; Híbrido; MXN 260.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings Fund (13%)

Christmas bonus (30 days)

Food vouchers MXN 2,500 monthly

Vacation days (12)

Vacation premium 40%

Medical insurance (employee + depend.)

Life insurance

Hybrid work model

Training and development

Descripción de la vacante

TTI, Inc. seeks a Customer Service Coordinator I for its Global Resource Center in Guadalajara, Mexico. You will support internal stakeholders and the branch team, ensuring accurate orders and timely deliveries while maintaining professional client relations.

The role requires bilingual English/Spanish communication, strong data entry, and familiarity with MS Office and sales databases. Hybrid work arrangements are available as part of our team collaboration model.

Formación

• High school diploma with 2 years experience in customer support or similar role.
• Bilingual proficiency in English and Spanish with strong communication skills.
• Ability to use computer systems proficiently.
• Knowledge of MS Office applications (incl. Excel).
• Excellent telephone etiquette and ability to write routine business correspondence.
• Typing 40 words per minute.
• Familiarity with sales databases and order processing systems.

Responsabilidades

• Verify and expedite customer orders to ensure accuracy and on-time delivery across branches.
• Provide order status information via phone and email from the sales database.
• Coordinate issue resolution with Sales Representatives and customers for smooth shipping processes.
• Support remote communication with the Branch and participate in required meetings.
• Maintain professionalism and build rapport with clients on each interaction.
• Assist with processing customer quotes by stock checks and delivery details.
• Prepare and review order confirmation files and respond to customers.

Conocimientos

Bilingual English/Spanish

Customer support experience

Microsoft Office basics

Typing 40 wpm

Strong communication

Educación

High school diploma

Herramientas

Microsoft Excel

Sales database

Descripción del empleo

TTI, Inc. seeks a Customer Service Coordinator I for its Global Resource Center in Guadalajara, Mexico. You will support internal stakeholders and the branch team, ensuring accurate orders and timely deliveries while maintaining professional client relations.

The role requires bilingual English/Spanish communication, strong data entry, and familiarity with MS Office and sales databases. Hybrid work arrangements are available as part of our team collaboration model.