Branch Customer Service Coordinator I (Sj)

Techtronic Industries; Región Centro; Hybrid; MXN 201.000 - 268.000; Vollzeit

Benefits dieser Stelle

Savings Fund (13%)

Christmas bonus (30 days)

Food vouchers MXN 2,500 monthly

Vacation days 12 after year one

Vacation premium 40%

Medical insurance for employee and/de,

Life insurance

Hybrid work model

Ongoing training and development

Growth opportunities

Zusammenfassung

TTI, Inc. in Guadalajara, Mexico, seeks a Customer Service Coordinator I to support internal stakeholders and the San Jose branch. Fluency in Spanish and English is required, with a background in customer support and familiarity with electronic products.

You will verify orders, provide status updates, coordinate issue resolution, and maintain professional client rapport. Hybrid work is offered with ongoing training and benefits.

Qualifikationen

• High school diploma with 2 years in customer support or similar role.
• Bilingual English/Spanish proficiency with strong communication skills.

Aufgaben

• Verify and expedite customer orders to ensure on-time delivery.
• Provide order status information via phone and email from the sales database.
• Coordinate issue resolution with Sales Rep and customer for smooth shipping.
• Communicate effectively with the Branch remotely.
• Attend required branch meetings via chat, video, or calls.
• Maintain professionalism and build rapport with clients during calls.
• Assist with processing customer quotes by stock checks and delivery info.
• Review data to process order confirmation files.
• Support Sales Reps by returning calls and sending samples and literature.

Kenntnisse

Bilingual English/Spanish

Computer literacy

Typing 40 wpm

Microsoft Office

Product knowledge (tech/electronics)

Telephone etiquette

Ausbildung

High school diploma

Tools

Excel

Office software basics

Jobbeschreibung

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our San Jose branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• Food Vouchers $2,500 MXN monthly.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Hybrid work model.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at Working at TTI, Inc.