Branch Customer Service Coordinator I (SJ)

TTI, Inc.; Región Centro; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Savings Fund 13%

Christmas bonus 30 days

Food vouchers MXN 2500 monthly

Vacation days 12

Vacation premium 40%

Medical Insurance

Life Insurance

Hybrid work model

Training & development

Growth opportunities

Job summary

TTI, Inc. seeks a Customer Service Coordinator I for its Global Resource Center in Guadalajara, Mexico. The role supports multiple internal stakeholders and the San Jose branch, requiring fluent Spanish and English.

You will manage orders, provide updates, and help resolve issues while collaborating with the sales team. The position emphasizes strong telephone etiquette, professional client interactions, and a willingness to learn company policies and product lines.

Qualifications

• High school diploma or equivalent is required.
• 2 years of experience in customer support or similar role is preferred.
• Bilingual in English and Spanish with strong written and verbal communication.

Responsibilities

• Verify and expedite customer orders to ensure on-time delivery with the Branch Coordination group.
• Provide order status information to customers via phone and email by checking the sales database.
• Coordinate issue resolution with Sales Representatives and customers to ensure a smooth sales-to-shipping process.
• Support remote branch communications and participate in required meetings via live chat, video, or calls as needed.
• Maintain professionalism and build rapport with customers during all interactions.
• Assist with processing customer quotes by stock checks and delivery information retrieval.

Skills

Customer support

Bilingual English/Spanish

Typing 40 WPM

MS Office proficiency

Education

High school diploma

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our San Jose branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members

• 13% Savings Fund.
• 30 days Christmas bonus.
• Food Vouchers $2,500 MXN monthly.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Hybrid work model.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.