Bilingual Branch Customer Service Coordinator (Hybrid)

Connected Development, LLC.; Región Centro; Hybrid; MXN 201,000 - 312,000; Full time

Benefits offered by this job

13% Savings Fund

30 days Christmas bonus

12 vacation days after first year

40% vacation premium

Major Medical Insurance for you and/de

Life Insurance

Ongoing training and development

Great culture and growth opportunities

Job summary

TTI, Inc. in Guadalajara, Mexico seeks a Branch Customer Service Coordinator I to support internal stakeholders and the Denver branch. You will verify orders, provide status updates, and resolve issues to ensure a smooth order-to-shipment process.

The role requires bilingual English/Spanish, strong communication, and basic MS Office skills. This is a hybrid position with growth opportunities and ongoing training.

Qualifications

• High school diploma with 2 years experience in customer support or similar role; electronics industry experience is a plus.
• Bilingual English/Spanish required with strong verbal and written communication in both languages.
• Proficient with computer systems.
• Ability to learn company products, services, policies and procedures.
• Good telephone etiquette and ability to write routine business correspondence.
• Type at least 40 words per minute.
• Basic knowledge of Microsoft Office including Excel.
• Ability to perform basic arithmetic (rates, ratios, percentages).
• Willingness to learn and adapt to the remote/branch workflow.

Responsibilities

• Verify and expedite customer orders to ensure accuracy and on-time delivery with Branch Coordination.
• Provide order status information to customers via phone and email using the sales database.
• Coordinate issue resolution with Sales Representatives and customers for smooth shipping.
• Develop effective remote work communication with the Branch.
• Participate in branch meetings via live chat, video, or calls when needed.
• Maintain professionalism and build positive rapport with callers.
• Assist with customer quotes by stock checks and delivery information.
• Review data in order confirmation files and process them.
• Support Sales Reps by returning calls, sending samples, and handling authorizations.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Typing 40 wpm

Education

High school diploma

Tools

Excel

Microsoft Office

Job description

TTI, Inc. in Guadalajara, Mexico seeks a Branch Customer Service Coordinator I to support internal stakeholders and the Denver branch. You will verify orders, provide status updates, and resolve issues to ensure a smooth order-to-shipment process.

The role requires bilingual English/Spanish, strong communication, and basic MS Office skills. This is a hybrid position with growth opportunities and ongoing training.