Bilingual Customer Service Coordinator (Hybrid)

Tti, Inc.; Región Centro; On-site; MXN 180,000 - 240,000; Full time

Job summary

Arrow is seeking a Customer Support professional to enhance customer service for internal and external stakeholders. The role involves supporting the Inside Sales Team and customers, and driving efficient order-to-invoice operations across multiple formats (Excel, PDF, fax).

You will contribute to process improvements, collaborate with global teams, and help deliver exceptional service while supporting rapid response and accurate order handling in a dynamic environment.

Responsibilities

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Manage the Order to Invoice Process including order entry, maintenance, and related tasks such as SSRQ, NCNR, and COP where applicable.

Job description

**Position:**
Customer Support
**Job Description:**
**Why You'll Love This Role**
Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.
**What You'll Do:**
+ Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
+ Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NC