Operations & Customer Support Associate – Hybrid

Arrow Components Mexico S.A. De C.V.; Tlaquepaque; Hybrid; MXN 223,000 - 232,000; Full time

Benefits offered by this job

30 days Christmas bonus

40% vacation premium

12 vacation days + 2 floating days

Sick days and holidays

Vision and Dental Insurance

Life Insurance & Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Tuition reimbursement

Growth Opportunities

Job summary

Arrow Components Mexico S.A. De C.V. is seeking a capable Operations and Customer Service professional to handle daily account support, order placement with suppliers, and PO processing from the Mexico City area (Tlaquepaque region).

This hybrid role emphasizes accurate data handling, ERP/CRM usage, and clear communication with customers and internal teams. The ideal candidate has 2+ years in operations and customer service, strong Excel/Outlook skills, and fluent English.

Qualifications

• 2+ years of experience in operations and customer service.
• MS Excel and Outlook proficiency.
• Experience with ERP/CRM systems.
• Advanced English skills (written & spoken).
• Salesforce experience is a plus.

Responsibilities

• Manage day-to-day sales and customer support activities for assigned accounts.
• Place orders with suppliers and follow up for accuracy.
• Review orders and documentation for data accuracy.
• Approve purchase orders and coordinate with suppliers.
• Communicate status to sales team and customers.
• Review backlog to ensure PO processing.

Skills

Operations

Customer Service

MS Excel

Outlook

ERP/CRM

English Proficiency

Salesforce

Tools

ERP/CRM system

Job description

Arrow Components Mexico S.A. De C.V. is seeking a capable Operations and Customer Service professional to handle daily account support, order placement with suppliers, and PO processing from the Mexico City area (Tlaquepaque region).

This hybrid role emphasizes accurate data handling, ERP/CRM usage, and clear communication with customers and internal teams. The ideal candidate has 2+ years in operations and customer service, strong Excel/Outlook skills, and fluent English.