Bilingual Customer Operations Specialist (Hybrid)

Redwood Logistics LLC; Monterrey; Híbrido; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Health Insurance

Aguinaldo 30 days Christmas bonus

Vacation 12 days

Saving Plan

Grocery Card

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics is seeking a Customer Operations Representative in Monterrey, Mexico, to join Redwood Multimodal. This full-time, hybrid role (4 days in office; 1 remote) focuses on delivering excellent customer service while handling data entry, load building, scheduling, and issue resolution.

You will thrive in a fast-paced environment, multitask effectively and communicate clearly with customers, carriers and internal teams to ensure accurate freight handling and timely updates.

Formación

• Bilingual English/Spanish required for verbal and written communication.
• Strong interpersonal and communication skills are essential.
• Ability to switch focus quickly based on market conditions and company needs.

Responsabilidades

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Data entry and building orders in Redwood’s TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate updates to customer and internal carrier account teams as needed
• Verify freight charges and resolve accounting discrepancies prior to invoicing
• Proactively generate and process paperwork for orders with strong attention to detail
• Efficient problem-solving related to customer shipments

Conocimientos

Bilingual English/Spanish

Clear communication

Multitasking

Attention to detail

Critical thinking

Descripción del empleo

Redwood Logistics is seeking a Customer Operations Representative in Monterrey, Mexico, to join Redwood Multimodal. This full-time, hybrid role (4 days in office; 1 remote) focuses on delivering excellent customer service while handling data entry, load building, scheduling, and issue resolution.

You will thrive in a fast-paced environment, multitask effectively and communicate clearly with customers, carriers and internal teams to ensure accurate freight handling and timely updates.