Hybrid Logistics Operations Specialist (Mexico)

Redwood Logistics, LLC; Monterrey; Híbrido; MXN 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

Internal mobility

Employee referral bonus

Employee Resource Groups (ERGs)

Life Insurance

Descripción de la vacante

Redwood Logistics, LLC is seeking an Operations Customer Service Representative in Monterrey within Redwood Mexico. The role supports daily operations, carrier coordination, and customer visibility, operating in a hybrid schedule with both onsite and remote work.

Ideal candidates will have 2+ years in logistics operations, strong organizational and communication skills, and English proficiency. The position offers growth, competitive benefits, and opportunities to optimize cross-border freight

Formación

• Two years logistics operations experience and cross-border knowledge (MX/US/CAN) required.
• Spanish fluency preferred; English proficiency 80%+ required.

Responsabilidades

• Coordinate carrier operations to ensure daily capacity and status updates.
• Create loads/tenders in TMS and issue rate confirmations to carriers.
• Provide customers with visibility and updated status reports.
• Coordinate with carriers for regular updates and tracking reports.
• Ensure accurate load details, costs, rates, and dates in TMS.
• Support border crossing documentation and appointments.
• Identify improvement opportunities and KPI trends supporting action plans.

Conocimientos

Customer service

Analytical ability

Organizational skills

Communication skills

Time management

Bilingual English/Spanish

Educación

High School diploma

BS/BA preferred

Descripción del empleo

Redwood Logistics, LLC is seeking an Operations Customer Service Representative in Monterrey within Redwood Mexico. The role supports daily operations, carrier coordination, and customer visibility, operating in a hybrid schedule with both onsite and remote work.

Ideal candidates will have 2+ years in logistics operations, strong organizational and communication skills, and English proficiency. The position offers growth, competitive benefits, and opportunities to optimize cross-border freight