Bilingual Client Logistics Coordinator (Hybrid)

Redwood Logistics LLC; Santiago de Querétaro; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Health Insurance

PTO and Aguinaldo bonuses

Descripción de la vacante

Redwood Logistics LLC is seeking a Client Logistics Coordinator, working within Managed Services, to deliver excellent customer service while overseeing daily operations for LTL, Truckload and Intermodal shipments. You will learn the transportation industry and our systems, handling load building, planning, scheduling, and responding to customer requests.

Ideal candidates are bilingual in English and Spanish, have strong communication skills, and can thrive in a fast-paced environment.

Formación

• Bi-lingual in English and Spanish required.
• Ability to work in a fast-paced, dynamic environment.
• Pro-active problem solver and listener; ability to multi-task.
• 1-2 years of business experience in a bi-lingual environment.
• Logistics experience preferred, but not required.
• Basic understanding of creating and maintaining reporting using Microsoft Office products.

Responsabilidades

• Learn and understand the transportation & logistics industry and factors that impact the market.
• Learn and understand our transportation management system(s) and processes.
• Provide exceptional customer service to Redwood’s customers in every interaction.
• Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management.
• Manage existing carrier and customer relationships along with Account Management and Freight Audit & Pay teams.
• Investigate and resolve issues such as delays, missed pickups/deliveries, and damaged freight.
• Proactively communicate updates to customers and internal teams.
• Answer all phone calls in a timely manner.
• Learn system tricks and shortcuts to minimize administrative work.

Conocimientos

Bilingual English/Spanish

Strong communication

Fast-paced work

Problem solving

Customer service

Office basics

Herramientas

Excel

Outlook

Word

PowerPoint

Descripción del empleo

Redwood Logistics LLC is seeking a Client Logistics Coordinator, working within Managed Services, to deliver excellent customer service while overseeing daily operations for LTL, Truckload and Intermodal shipments. You will learn the transportation industry and our systems, handling load building, planning, scheduling, and responding to customer requests.

Ideal candidates are bilingual in English and Spanish, have strong communication skills, and can thrive in a fast-paced environment.