Bilingual Paperwork Collections Specialist

Redwood Logistics; Monterrey; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance policy

Personal Health Insurance

Vacation time starting at 12 days

Grocery Card

Descripción de la vacante

Redwood Logistics in Monterrey, MX is seeking a Paperwork Collections Assistant to work in a hybrid setup. The role focuses on ensuring proper documentation for invoice processing and collaboration with internal teams, carrier partners, and vendors.

You will learn LoadRunner terminology, retrieve missing paperwork, and communicate with carriers daily to streamline billing and data accuracy. The position offers a hybrid schedule and growth opportunities within a leading logistics tech company.

Formación

• Bi-lingual in English/Spanish with proficient written and verbal skills.
• Strong communication, networking, negotiation, and problem-solving abilities.
• Ability to work independently in a fast-paced environment.

Responsabilidades

• Learn terminology and functions of LoadRunner software.
• Assist with retrieval of missing paperwork to facilitate Redwood's billing process.
• Communicate with Redwood's carrier partners daily to identify shipments with missing paperwork.
• Analyze daily reports and dashboards to develop efficient approaches for retrieving paperwork for unbilled loads.
• Ensure proper documents are uploaded using 3rd party applications by Redwood's paperwork processing partner.
• Escalate difficult retrievals to carrier and/or customer leadership as needed.
• Report discrepancies or inconsistencies to supervisor, customer or carrier rep as needed.

Conocimientos

Bilingual English/Spanish

Communication skills

Problem-solving

Herramientas

LoadRunner

3rd party applications

Descripción del empleo

Redwood Logistics in Monterrey, MX is seeking a Paperwork Collections Assistant to work in a hybrid setup. The role focuses on ensuring proper documentation for invoice processing and collaboration with internal teams, carrier partners, and vendors.

You will learn LoadRunner terminology, retrieve missing paperwork, and communicate with carriers daily to streamline billing and data accuracy. The position offers a hybrid schedule and growth opportunities within a leading logistics tech company.