Senior Client Success Leader - Mexico (Hybrid)

Redwood Logistics, LLC; Monterrey; Híbrido; MXN 900.000 - 1.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

Internal mobility

Employee Resource Groups

Volunteer events

Referral bonus

Life Insurance

Health Insurance

Aguinaldo bonus

Vacation time 12 days

Cell phone allowance

Descripción de la vacante

Redwood Logistics is hiring a Senior Manager Client Success in Monterrey to lead strategic client relationships and coordinate cross-functional teams across Mexico. This role emphasizes optimizing client value, overseeing performance, and driving continuous improvement within a hybrid environment.

The position requires10+ years in logistics operations with 5+ years in customer-facing roles, strong English proficiency, and travel up to 30%. A BS/BA is required; Master’s degree is preferred.

Formación

• BS/BA required; Master’s degree preferred.
• 10+ years of operations experience in transportation/logistics.
• 5+ years in a customer-facing role.
• Proficiency with Transportation Management Systems.
• Cross-border MX/US/CAN knowledge.
• Willingness to travel up to 30%.

Responsabilidades

• Actively manage a portfolio of clients and strategic account plans.
• Coordinate cross-functional teams to ensure client success.
• Conduct regular business reviews with clients (virtual/in-person).

Conocimientos

English proficiency

Leadership

Analytical skills

Communication skills

Educación

BS/BA

Master’s degree preferred

Herramientas

Transportation Management Systems

Descripción del empleo

Redwood Logistics is hiring a Senior Manager Client Success in Monterrey to lead strategic client relationships and coordinate cross-functional teams across Mexico. This role emphasizes optimizing client value, overseeing performance, and driving continuous improvement within a hybrid environment.

The position requires10+ years in logistics operations with 5+ years in customer-facing roles, strong English proficiency, and travel up to 30%. A BS/BA is required; Master’s degree is preferred.