Bilingual Paperwork & Collections Specialist (Hybrid)

redwoodlogistics; Monterrey; Híbrido; MXN 156.000 - 234.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Learning & Development

Employee referral bonus

Life Insurance

Major Medical Coverage

Vacation days

Grocery Card

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics in Monterrey, MX, is seeking a Paperwork Collections Assistant to collaborate with internal teams, carrier partners, and vendors to ensure all documentation is collected for proper invoice processing. This role is full-time and hybrid, with hours 7:00 AM to 4:00 PM, Monday through Friday, with flexibility for coverage as needed.

You will learn Redwood's LoadRunner software, retrieve missing paperwork, communicate daily with carriers, analyze reports, and escalate issues to keep

Formación

• Bi-lingual in English/Spanish; proficient in verbal and written communication.
• Ability to work independently and thrive in a fast-paced environment.
• Excellent communication, networking, negotiation and problem-solving skills.
• Familiarity with paperwork retrieval to support invoice processing.

Responsabilidades

• Learn the terminology and functions of Redwood’s LoadRunner software
• Assist with the retrieval of missing paperwork to facilitate Redwood’s billing process.
• Communicate with Redwood’s carrier partners daily to help identify shipments with missing paperwork and attempt to collect the required documents
• Analyze daily reports and system dashboards to develop a strategic and efficient approach towards retrieving paperwork for unbilled loads.
• Ensure proper documents are uploaded categorically by utilizing 3rd party applications by Redwood’s paperwork processing partner
• Escalate difficult retrievals to carrier and/or customer leadership as needed
• Report discrepancies or inconsistencies to supervisor, customer or carrier rep as needed.

Conocimientos

Communication skills

Bi-lingual English/Spanish

Independent worker

Problem-solving

Descripción del empleo

Redwood Logistics in Monterrey, MX, is seeking a Paperwork Collections Assistant to collaborate with internal teams, carrier partners, and vendors to ensure all documentation is collected for proper invoice processing. This role is full-time and hybrid, with hours 7:00 AM to 4:00 PM, Monday through Friday, with flexibility for coverage as needed.

You will learn Redwood's LoadRunner software, retrieve missing paperwork, communicate daily with carriers, analyze reports, and escalate issues to keep