Bilingual Customer Operations Specialist - Hybrid

Redwood Logistics; Monterrey; Híbrido; MXN 260.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Health Insurance

Vacation days

Saving Plan

Grocery Card

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics is hiring a Customer Operations Representative in Monterrey, Mexico, offering a hybrid work model with 4 days in office and 1 remote. The role focuses on delivering excellent customer service while managing daily operations, data entry, load building, and scheduling appointments.

The successful candidate will thrive in a dynamic environment, balancing multiple tasks and prioritizing responsibilities to support timely freight movements and customer satisfaction.

Formación

• Bi-lingual in English/Spanish with strong verbal and written communication.
• Attention to detail and accuracy in data entry and scheduling.
• Experience in customer service is a plus and helps in fast-paced environments.
• Ability to multi-task and adapt to changing market conditions and company needs.

Responsabilidades

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service.
• Identify, investigate, and correct customer problems and order delays.
• Schedule freight pick-up and delivery appointments.
• Perform precise data entry, building orders in Redwood’s proprietary TMS.
• Provide freight status updates to shippers, receivers, customers, and internal teams.
• Communicate updates to customer and internal carrier account teams as needed.
• Verify freight charges and resolve accounting discrepancies prior to invoicing.
• Generate and process paperwork for orders with strong attention to detail.
• Troubleshoot and resolve issues related to customer shipments.

Conocimientos

Bi-lingual English/Spanish

Data entry

Customer service

Scheduling

Attention to detail

Herramientas

Redwood TMS

Descripción del empleo

Redwood Logistics is hiring a Customer Operations Representative in Monterrey, Mexico, offering a hybrid work model with 4 days in office and 1 remote. The role focuses on delivering excellent customer service while managing daily operations, data entry, load building, and scheduling appointments.

The successful candidate will thrive in a dynamic environment, balancing multiple tasks and prioritizing responsibilities to support timely freight movements and customer satisfaction.