Hybrid Bilingual Customer Operations Specialist

redwoodlogistics; Monterrey; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development opportunities

Internal mobility

Employee referral program

Employee Resource Groups (ERGs)

Life Insurance

Health Insurance

Aguinaldo Christmas bonus

Vacation days per Mexican law

Prima vacacional

Saving Plan (Fondo de Ahorro)

Grocery Card (Vales De Despensa)

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics in Monterrey, Mexico is hiring a Customer Operations Representative for a hybrid role (4 days in office, 1 remote). You will oversee daily operational tasks, data entry, load building, scheduling, and provide proactive customer service to ensure smooth shipments.

The ideal candidate is bilingual in English and Spanish, communicates clearly, pays meticulous attention to detail, and can adapt quickly to changing business needs; prior customer service experience is a plus.

Formación

• Bi-lingual English/Spanish proficiency required.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.

Responsabilidades

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service.
• Identify, investigate, and correct unique customer problems and order delays.
• Schedule freight pick-up and delivery appointments.
• Build orders in Redwood’s proprietary TMS.
• Provide freight status updates to shippers, receivers, customers, and internal parties.
• Communicate updates to customer and/or internal carrier account teams as needed.
• Verify all freight charges, and resolve accounting discrepancies prior to final invoicing.
• Proactively generate and process appropriate paperwork for orders, maintaining attention to detail.
• Efficient and effective problem-solving related to customer shipments.

Conocimientos

Bi-lingual in English/Spanish

Communication skills

Attention to detail

Critical thinking

Customer service experience

Descripción del empleo

Redwood Logistics in Monterrey, Mexico is hiring a Customer Operations Representative for a hybrid role (4 days in office, 1 remote). You will oversee daily operational tasks, data entry, load building, scheduling, and provide proactive customer service to ensure smooth shipments.

The ideal candidate is bilingual in English and Spanish, communicates clearly, pays meticulous attention to detail, and can adapt quickly to changing business needs; prior customer service experience is a plus.