Bilingual Customer Excellence Specialist (O2C)

The Chemours Company; Ciudad de México; Hybrid; MXN 550,000 - 850,000; Full time

Job summary

The Chemours Company invites you to join its Customer Excellence team as a Customer Excellence Representative. The role focuses on end-to-end order processing, onboarding new customers, invoicing, pricing, and maintaining customer data.

Strong communication across departments and with customers is essential to succeed. Applicants should have a bachelor’s degree, 4+ years of relevant experience, and fluency in Spanish and English.

Qualifications

• Bachelor’s degree or higher is required.
• Fluency in Spanish and English both written and spoken.

Responsibilities

• Perform order fulfillment with SOX, FSOP and import/export requirements.
• Manage end-to-end Order-to-Cash process from onboarding to delivery.
• Develop and manage customer relationships and support sales with invoicing and documentation.
• Audit policies and support delivery planning and execution processes.
• Collaborate with Supply Chain and sites on orders and data maintenance.

Skills

Customer-centric mindset

Interpersonal communication

Advanced MS Office

Proactive under pressure

Team collaboration

Education

Bachelor’s degree or above

Tools

SAP

SFDC/Salesforce

Job description

The Chemours Company invites you to join its Customer Excellence team as a Customer Excellence Representative. The role focuses on end-to-end order processing, onboarding new customers, invoicing, pricing, and maintaining customer data.

Strong communication across departments and with customers is essential to succeed. Applicants should have a bachelor’s degree, 4+ years of relevant experience, and fluency in Spanish and English.