Bilingual Customer Experience Specialist

RS; Monterrey; On-site; MXN 180,000 - 240,000; Full time

Job summary

RS Group in Monterrey, Mexico is seeking a bilingual Customer Service Representative to support orders and resolve issues while upholding exceptional service standards. The role involves working with sales and other departments to capture orders, respond to inquiries, and provide timely, accurate information in both English and Spanish.

Strong communication, attention to detail, and organization are essential to succeed in a fast-paced manufacturing environment.

Qualifications

• High school diploma or GED and 1–2 years related experience or training.
• Bilingual English/Spanish in both verbal and written communication.
• Excellent Customer Service skills with a passion for helping customers.
• Experience working cross-functionally and collaborating to get things done.
• Strong written and verbal communication skills.
• High attention to detail; highly organized and able to multi-task.

Responsibilities

• Champion a service excellence belief and make work easy for customers.
• Ensure orders are captured to the highest quality standards.
• Resolve customer issues by coordinating with other departments and addressing root causes.

Skills

Bilingual English/Spanish

Customer Service

Cross-functional collaboration

Written/Verbal communication

Attention to detail

Organized & multi-task

Education

High School Diploma

College diploma in related field

Job description

RS Group in Monterrey, Mexico is seeking a bilingual Customer Service Representative to support orders and resolve issues while upholding exceptional service standards. The role involves working with sales and other departments to capture orders, respond to inquiries, and provide timely, accurate information in both English and Spanish.

Strong communication, attention to detail, and organization are essential to succeed in a fast-paced manufacturing environment.