Hybrid Bilingual Customer Experience Specialist

Rsgroup; Monterrey; Hybrid; MXN 180.000 - 240.000; Vollzeit

Zusammenfassung

RS Group in Monterrey is seeking a Customer Service Representative to deliver outstanding service by facilitating orders and resolving issues, helping Sales teams grow accounts. The role is bilingual English/Spanish and works in a hybrid environment.

You will be part of a team that values accuracy, proactive communication, and efficient processes, with opportunities to develop digital service skills and collaborate cross-functionally across departments.

Qualifikationen

• Bilingual English/Spanish skills required in both verbal and written communication.
• Excellent customer service skills with a passion for helping customers.
• Experience working cross-functionally to get things done.
• High attention to detail and strong organizational abilities.
• College diploma or equivalent education preferred.
• Industry experience in manufacturing, distribution, or automation is a plus.

Aufgaben

• Champion service excellence to simplify work for customers internally and externally.
• Ensure orders are captured accurately and meet quality standards.
• Resolve customer issues by cross-functional collaboration and root-cause fixes.
• Promote and guide customers in using digital services on our websites.

Kenntnisse

Bilingual English/Spanish

Customer Service Excellence

Cross-functional Collaboration

Attention to Detail

Highly Organized

Multitasking

Ausbildung

High School Diploma or GED

College Diploma in related field

Jobbeschreibung

RS Group in Monterrey is seeking a Customer Service Representative to deliver outstanding service by facilitating orders and resolving issues, helping Sales teams grow accounts. The role is bilingual English/Spanish and works in a hybrid environment.

You will be part of a team that values accuracy, proactive communication, and efficient processes, with opportunities to develop digital service skills and collaborate cross-functionally across departments.