Customer Excellence Representative

The Chemours Company; Morelia; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

The Chemours Company is seeking a Customer Excellence Representative to join our team in Mexico. You will manage end-to-end Order-to-Cash, onboard customers, process orders and returns, and support the sales team with pricing, invoicing, and document handling.

Ideal candidates will have a Bachelor’s degree, 4+ years of experience, and fluency in Spanish and English, with strong customer-centric focus and cross-functional collaboration abilities.

Formación

• Bachelor's degree or above.
• 4+ years of relevant work experience.
• Fluency in Spanish and English.
• Customer-centric mindset with high-level customer care experience.
• Strong interpersonal and communication skills.

Responsabilidades

• Perform end-to-end Order-to-Cash processes and ensure SOX compliance.
• Onboard new customers and process orders and returns.
• Develop and manage customer relationships; monitor orders through delivery.
• Collaborate with Supply Chain and sites; support invoicing and pricing.
• Raise customer complaint investigations when needed and track disputes.
• Maintain Master data (Customers, Products) and review contracts against policies.
• Participate in initiatives to streamline processes and improve customer experience.

Educación

Bachelor's degree

Herramientas

SAP

SFDC

Salesforce.com

Descripción del empleo

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

Creating Essential Chemistry That The World Needs

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.

Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.

Chemours is seeking a Customer Excellence Representative to join our growing team.

The responsibilities of the position include, but are not limited to, the following:

• Perform customer order fulfillment services with SOX compliance, FSOP and import/export requirements.
• Manage the end-to-end Order-to-Cash process, including:
• Onboard New Customers.
• Process customer orders and returns.
• Developing and managing customer relationships.
• Monitor orders through delivery.
• Work with Supply Chain and sites on orders.
• Initiate Customer complaint investigations as needed. Follow up on invoice/AR disputes.
• Implement pricing. Manage desk in accordance with internal control requirements.
• Provide information to sales team based on customer input.
• Support sales team for payment collection, issuing invoice and other required documents to the customer.
• Responsible for the invoice information in customer portal.
• Support other business activities as required.
• Establish/Maintain Customer "Masters", Product "Masters" and Tables in Support of other Master Data.
• Contract review "customer order" versus Business and Corporate Policies and Procedures.
• Responsible for auditing policies & procedures.
• Collect, maintain and communicate information to appropriate parties for fulfillment, logistics, and documentation to support delivery planning and execution processes.
• The information includes: order data (customer preferences, history, status, delivery requirements, etc.), warehouse and transportation data, and delivery data.
• Participate and drive simplification initiatives that streamline work processes and improve customer experience. Work on initiatives to improve Chemours' business process/tools platform.

The Following Is Required For This Role

• Bachelor's degree or above
• 4+ years of relevant work experience, or education equivalent
• Fluence written and oral communication in Spanish and English
• Customer-centric mindset with high-level customer care/focus experience
• Strong interpersonal and communication skills to link different departments and deliver the result
• Teamwork, collaboration, and ability to interact at all levels of the organization and solve problems
• Proactive and be able to work under pressure
• Well organized and good documentation skills
• Demonstrated ability to effectively manage multiple priorities in a dynamic fast-paced environment
• Advanced skills in Microsoft Office suite

The Following Is Preferred For This Role

• Experience in a customer service role within the chemical or manufacturing industry
• Good commercial acumen knowledge (International Trade, Import & Export shipment process & documentation, Customs & Tax)
• Prior knowledge and experience in SAP, SFDC, and Salesforce.com

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry".