Customer Excellence & Order-to-Cash Specialist

The Chemours Company; Morelia; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

The Chemours Company is seeking a Customer Excellence Representative to join our team in Mexico. You will manage end-to-end Order-to-Cash, onboard customers, process orders and returns, and support the sales team with pricing, invoicing, and document handling.

Ideal candidates will have a Bachelor’s degree, 4+ years of experience, and fluency in Spanish and English, with strong customer-centric focus and cross-functional collaboration abilities.

Formación

• Bachelor's degree or above.
• 4+ years of relevant work experience.
• Fluency in Spanish and English.
• Customer-centric mindset with high-level customer care experience.
• Strong interpersonal and communication skills.

Responsabilidades

• Perform end-to-end Order-to-Cash processes and ensure SOX compliance.
• Onboard new customers and process orders and returns.
• Develop and manage customer relationships; monitor orders through delivery.
• Collaborate with Supply Chain and sites; support invoicing and pricing.
• Raise customer complaint investigations when needed and track disputes.
• Maintain Master data (Customers, Products) and review contracts against policies.
• Participate in initiatives to streamline processes and improve customer experience.

Educación

Bachelor's degree

Herramientas

SAP

SFDC

Salesforce.com

Descripción del empleo

The Chemours Company is seeking a Customer Excellence Representative to join our team in Mexico. You will manage end-to-end Order-to-Cash, onboard customers, process orders and returns, and support the sales team with pricing, invoicing, and document handling.

Ideal candidates will have a Bachelor’s degree, 4+ years of experience, and fluency in Spanish and English, with strong customer-centric focus and cross-functional collaboration abilities.