Bilingual Claims Reporting Specialist

Integon Service Co.; Tijuana; Hybrid; MXN 89,000 - 134,000; Full time

Benefits offered by this job

Weekly payment schedule

Paid training

Life and burial insurance

Job summary

Integon is hiring a Customer Service Associate III in Tijuana, Mexico. You will handle moderate to complex inquiries, process policy and billing requests, and route information across channels with accuracy and empathy.

Requirements include advanced English and Spanish, strong communication, multitasking across systems, and at least one year in a call center. The role starts on-site with the possibility of remote work after four months, and includes paid training and benefits.

Qualifications

• Advanced English and Spanish (bilingual).
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Minimum 1 year of call center experience.

Responsibilities

• Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.
• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming phone calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim-related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

MS Office

Call center experience

Job description

Integon is hiring a Customer Service Associate III in Tijuana, Mexico. You will handle moderate to complex inquiries, process policy and billing requests, and route information across channels with accuracy and empathy.

Requirements include advanced English and Spanish, strong communication, multitasking across systems, and at least one year in a call center. The role starts on-site with the possibility of remote work after four months, and includes paid training and benefits.