Bilingual Customer Service Specialist | Flexible Schedules

The Big Jobsite; Tijuana; On-site; MXN 193,000 - 254,000; Full time

Benefits offered by this job

Paid training

IMSS (Mexican Social Security)

Private medical insurance

Life insurance

Grocery vouchers

Meal vouchers

Employee discounts

Gym membership discounts

Company savings fund

Company parking

Flexible schedules

Enhanced maternity leave

Referral program

Indefinite-term employment contract

Paid vacation and statutory benefits

Additional paid personal days

Career growth and development opportu

Job summary

The Big Jobsite in Tijuana, MX is seeking a Bilingual Customer Service Representative to join our team. You will handle inbound calls, provide information about accounts, and help resolve inquiries with a focus on a great customer experience.

This full-time, permanent position offers paid training, IMSS, private medical insurance, life insurance, meal and grocery vouchers, and flexible schedules. Training starts soon for candidates with strong communication skills and a customer-first mindset.

Qualifications

• Conversational to advanced English.
• Elementary school diploma or higher.
• Customer service experience preferred.
• Call center experience is a plus.
• Excellent verbal and written communication skills.
• Availability to work assigned schedules.

Responsibilities

• Answer inbound customer calls.
• Provide information and support regarding customer accounts.
• Resolve customer inquiries and concerns professionally.
• Update customer information in company systems.
• Deliver an outstanding customer experience.

Skills

English proficiency

Customer service experience

Call center experience

Verbal and written communication

Education

Elementary school diploma or higher

Job description

The Big Jobsite in Tijuana, MX is seeking a Bilingual Customer Service Representative to join our team. You will handle inbound calls, provide information about accounts, and help resolve inquiries with a focus on a great customer experience.

This full-time, permanent position offers paid training, IMSS, private medical insurance, life insurance, meal and grocery vouchers, and flexible schedules. Training starts soon for candidates with strong communication skills and a customer-first mindset.