Customer Service Associate III - Integon

Integon Service Co.; Tijuana; Presencial; MXN 243.734 - 291.945; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salario completo durante la capacitación

Nueve días de tiempo libre pagado (PTO)

Vales de comida semanales

Seguro de vida y sepelio

Centro de bienestar en sitio

Descuentos especiales

Programa de referidos

Actividades mensuales y celebraciones

Descripción de la vacante

Una destacada compañía de seguros busca un Asociado de Atención al Cliente para unirse a su equipo en Tijuana. El candidato exitoso será responsable de manejar consultas y problemas de clientes, así como de mantener y fomentar buenas relaciones con los asegurados, todo en un entorno que destaca la importancia del servicio al cliente. Se ofrecen beneficios como tiempo libre pagado, seguros y bonos semanales.

Formación

• Experiencia en call center es preferida.
• Conocimiento de la industria de seguros es preferido.
• Capacidades de multitarea y manejo de múltiples sistemas.

Responsabilidades

• Atender llamadas entrantes y resolver preguntas sobre pólizas existentes.
• Gestionar detalles de llamadas, cambios en pólizas, y preguntas de facturación.
• Proporcionar la primera línea de contacto tras la venta de pólizas.

Conocimientos

Bilingüe (inglés/español)

Orientación al cliente

Resolución de problemas

Multitarea

Educación

Diploma de secundaria / GED

Descripción del empleo

Customer Service Associate III - Integon

Customer Service Associate III - Integon

6 days ago Be among the first 25 applicants

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.

Our Benefits

• Full paid during training
• Nine days of Paid Time Off (PTO) in addition to regular vacations
• Fully reported wages to IMSS and Infonavit
• Weekly food vouchers of $316 MXN
• Weekly Payment
• Life and burial insurance
• Parking On-site
• Wellness Center On-site
• Exclusive coffee shop on-site
• Special discounts at establishments
• Employee Referral Program
• Monthly activities and celebrations
  
  

About The Role

The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.

Key Responsibilities:

• Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
• Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
• Be the first contact after a policy is sold, identify risks, and ask the right questions.
• Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
• Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
• Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
• Handle most situations independently, resolve conflicts, and empathize with customers.
• Provide feedback when training needs are identified.
• Promote teamwork through reliability and group cohesion.
• Suggest process improvements to leadership.
  
  

Education And Experience

• High School Diploma/ GED
• Call Center experience (Preferred)
• Insurance industry knowledge (Preferred)
  
  

Minimum Skills and Competencies:

The following skills and abilities are required. Adjustments can be made for individuals with disabilities.

• Fully Bilingual (English/Spanish)
• Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
• Able to multitask and manage multiple systems daily.
  
  

Desired Skills:

• Previous experience in insurance customer service.
  
  

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

Start date: July 11th 2025

Last day to apply: June 27th 2025

Apply today and be part of our team!

At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance and Financial Services

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