Bilingual Intake Specialist (English-Spanish)

Solvo Global; Chihuahua; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Solvo Global is seeking an Intake Specialist to join our Chihuahua, Mexico team on-site. You will handle inbound calls and inquiries, conduct intake consultations, schedule appointments, and help onboard new clients while documenting information accurately.

The role requires strong communication, multitasking, and organizational skills, with proficiency in Microsoft Word and Outlook. Fluency in English and Spanish is essential for success in a fast-paced environment.

Formación

• Advanced English and Spanish proficiency required.
• Minimum 1 year of Customer Service or Call Center experience.
• Strong communication and multitasking skills.

Responsabilidades

• Handle inbound calls and online inquiries from potential clients.
• Conduct intake consultations and gather client information.
• Schedule appointments and assist with onboarding new clients.
• Document case information accurately and process required paperwork.
• Provide outstanding customer service and support.
• Collaborate with internal teams to ensure smooth client communication.

Conocimientos

Bilingual English/Spanish

Customer service

Communication

Multitasking

Organizational skills

Herramientas

Microsoft Word

Microsoft Outlook

Descripción del empleo

Job Title: Intake Specialist

Location: Chihuahua, Mexico (On-site)

Availability: Flexible to work assigned schedules between 10:00 AM and 10:00 PM ET , including Monday-Friday or Sunday-Thursday shifts.

About the Role

We are looking for an Intake Specialist to join our team. The ideal candidate will have excellent customer service skills, strong communication abilities, and experience handling high-volume calls while providing a positive client experience.

Responsibilities

• Handle inbound calls and online inquiries from potential clients
• Conduct intake consultations and gather client information
• Schedule appointments and assist with onboarding new clients
• Document case information accurately and process required paperwork
• Provide outstanding customer service and support
• Collaborate with internal teams to ensure smooth client communication

Requirements

• Advanced English and Spanish
• Minimum 1 year of Customer Service or Call Center experience
• Strong communication and multitasking skills
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office (Word, Outlook)
• Ability to work in a fast-paced environment