Hybrid Bilingual Customer Service Coordinator I

Connected Development, LLC.; Región Centro; Híbrido; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13% Savings Fund

30 days Christmas bonus

Food vouchers MXN 2,500 monthly

40% of vacation prime

Major Medical Insurance for employee&&

Life Insurance

Hybrid work model

Ongoing training and development

Great culture and growth opportunities

Descripción de la vacante

TTI, Inc. in Guadalajara, Mexico is seeking a Customer Service Coordinator I to support internal stakeholders and the San Jose branch. The role requires bilingual Spanish and English and involves order verification, status inquiries, and coordinating resolution with Sales.

You will handle quotes, maintain professionalism, participate in branch meetings via chat/calls, and contribute to a collaborative remote-ready team under a hybrid work model with benefits and ongoing training.

Formación

• High school diploma with 2 years experience in customer support or similar role.
• Bilingual proficiency in English and Spanish with strong communication skills.
• Ability to use computer systems proficiently.
• Knowledge of product lines, services, policies, and procedures.

Responsabilidades

• Verify and expedite customer orders to ensure accuracy and on-time delivery by coordinating with Branch Coordination group.
• Provide order status updates by phone and email, looking up inquiries in the sales database.
• Coordinate issue resolution with Sales Representatives and customers to ensure smooth sales-to-shipping.
• Participate in required Branch meetings via live chat, weekly video, or phone calls as needed.
• Maintain professionalism with clients and build positive rapport with callers.

Conocimientos

Bilingual English/Spanish

Excellent verbal and written comms

Phone etiquette

Typing 40 wpm

Educación

High school diploma

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

TTI, Inc. in Guadalajara, Mexico is seeking a Customer Service Coordinator I to support internal stakeholders and the San Jose branch. The role requires bilingual Spanish and English and involves order verification, status inquiries, and coordinating resolution with Sales.

You will handle quotes, maintain professionalism, participate in branch meetings via chat/calls, and contribute to a collaborative remote-ready team under a hybrid work model with benefits and ongoing training.