Bilingual Claims Reporting Specialist

Allstate Corporation; México; Remote; MXN 244,000 - 292,000; Full time

Benefits offered by this job

Full training

9 days PTO

IMSS & Infonavit wages reported

Food vouchers

Life and burial insurance

Internet/electricity bonus

Employee discounts

Referral program

Monthly activities

Job summary

Integon, a division in Mexico of The Allstate Corporation, is seeking a bilingual customer support specialist to guide callers to the appropriate party and file first notice of loss claims. You will perform basic clerical tasks while maintaining empathy and clear communication with customers.

The role emphasizes routing calls, providing general information on the claims process, and coordinating with customers and third parties to gather必要 file details, scheduling inspections, and arranging

Qualifications

• High School Diploma/ GED or equivalent experience.
• Call Center experience (Preferred)
• Insurance industry knowledge (Preferred)

Responsibilities

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim.
• Provides an overview of the basic claims process and information of a general nature to customers.
• Receives, screens, and routes incoming telephone calls and other electronic correspondence.
• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation.
• Assist customers with scheduling auto and/or property inspections, and a rental car as needed.
• Remain empathetic, and engaged during customer interactions.
• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim.

Skills

Empathy

Bilingual English/Spanish

Communication skills

Education

High School Diploma/GED

Tools

Call Center Software

Job description

Integon, a division in Mexico of The Allstate Corporation, is seeking a bilingual customer support specialist to guide callers to the appropriate party and file first notice of loss claims. You will perform basic clerical tasks while maintaining empathy and clear communication with customers.

The role emphasizes routing calls, providing general information on the claims process, and coordinating with customers and third parties to gather必要 file details, scheduling inspections, and arranging