Bilingual Claims Support Specialist

Allstate; Tijuana; On-site; MXN 100,000 - 145,000; Full time

Benefits offered by this job

Paid training

Wages reported to IMSS and Infonavit

Profit sharing

Weekly food vouchers

Weekly pay

Job summary

Integon, a part of The Allstate Corporation, is seeking a Customer Service Associate III to handle inbound/outbound inquiries, file FNOLs, and manage claims-related communications. The role requires bilingual English/Spanish, strong communication, and the ability to multitask across multiple systems.

Work is on-site in Mexico (Tijuana) with potential eligibility for work-from-home after four months based on performance. The team emphasizes empathy, professionalism, and customer-first service.

Qualifications

• Advanced English and Spanish bilingual proficiency.
• Strong verbal and written communication skills.
• Minimum 1 year of call center experience.

Responsibilities

• Handle moderate to complex inquiries across policies and billing.
• File First Notice of Loss (FNOL) and explain the claims process.
• Receive and route calls and electronic correspondence.
• Provide claim-related information to customers and third parties.
• Document interactions accurately and follow procedures.
• Schedule inspections and arrange rental cars when needed.
• Show empathy, patience, and professionalism in every contact.
• Navigate online systems to guide callers and set expectations.

Skills

Advanced English

Spanish

Verbal communication

Written communication

Multitasking

Attention to detail

Call center experience

Tools

Microsoft Office

Job description

Integon, a part of The Allstate Corporation, is seeking a Customer Service Associate III to handle inbound/outbound inquiries, file FNOLs, and manage claims-related communications. The role requires bilingual English/Spanish, strong communication, and the ability to multitask across multiple systems.

Work is on-site in Mexico (Tijuana) with potential eligibility for work-from-home after four months based on performance. The team emphasizes empathy, professionalism, and customer-first service.