Hybrid Bilingual Customer Service Coordinator II

Connected Development, LLC.; Región Centro; Hybrid; MXN 240,000 - 336,000; Full time

Benefits offered by this job

Savings Fund

Christmas bonus

Vacation days after first year

Major Medical Insurance

Life Insurance

Training and development programs

Growth opportunities

Job summary

TTI, Inc. is seeking a Branch Customer Service Coordinator II for its Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and the OC branch team, with bilingual Spanish and English requirements.

You will verify orders, provide status updates, and coordinate issue resolution to ensure smooth sales-to-shipping processes. The position offers a hybrid work arrangement and room for professional growth.

Qualifications

• High school diploma with 2 years experience in customer support or similar role.
• Bilingual English/Spanish proficiency required with excellent verbal and written communication in English & Spanish.
• Proficient computer skills and knowledge of Microsoft Office applications (Excel at a basic level).
• Ability to type 40 words per minute.
• Knowledge of company product lines, services, policies, and procedures.

Responsibilities

• Verify and expedite customer orders to ensure accuracy and on-time delivery by coordinating with the Branch Coordination group.
• Provide order status information to customers by phone and email using the sales database.
• Coordinate issue resolution by working with Sales Representatives and customers to ensure smooth order processing.
• Participate in required Branch meetings and team communications via live chat or video calls when needed.
• Maintain a professional rapport with clients and respond promptly to inquiries.
• Assist with processing customer quotes by stock checks and delivery details.

Skills

Bilingual English/Spanish

Excellent verbal and written English

Excellent verbal and written Spanish

Microsoft Office

Typing 40 wpm

Education

High school diploma

Tools

Sales database

Computer systems

Job description

TTI, Inc. is seeking a Branch Customer Service Coordinator II for its Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and the OC branch team, with bilingual Spanish and English requirements.

You will verify orders, provide status updates, and coordinate issue resolution to ensure smooth sales-to-shipping processes. The position offers a hybrid work arrangement and room for professional growth.