Bilingual Call Center Specialist - SAP & CRM Pro

Eaton Corporation; Santiago de Querétaro; Sur place; MXN 201 000 - 268 000; Plein temps

Résumé du poste

Eaton Corporation is seeking a Call Center Agent in Querétaro, Mexico. The role focuses on providing single-point contact for commercial support to distributors and sales engineers, with close interaction with manufacturing plants and warehouses.

You will manage multiple tasks while delivering high-quality customer service. Requirements include a bachelor’s degree, at least 3 years of customer interaction experience, strong CRM/SAP and Microsoft Office skills, and fluency in English.

Qualifications

• Bachelor degree required.
• Minimum 3 years of customer interaction experience.
• Knowledge of CRM software and SAP.
• Strong knowledge of Microsoft Office.
• Fully bilingual English (read, write, speak).

Responsabilités

• Fulfill order management related activities for distributors.
• Deliver exceptional customer service meeting or exceeding phone and email metrics and SLAs.
• Identify and implement process improvements.
• Maintain daily usage of the Customer 360 tool.
• Manage change notices and information flow to meet customer needs and performance expectations.
• Collaborate with finance to resolve customer credit requests.

Connaissances

Customer service

Communication skills

Problem solving

Team collaboration

Attention to detail

Time management

Formation

Bachelor's degree

Outils

SAP

Microsoft Office

CRM software

Vista

VOTW

Mentor

Description du poste

Eaton Corporation is seeking a Call Center Agent in Querétaro, Mexico. The role focuses on providing single-point contact for commercial support to distributors and sales engineers, with close interaction with manufacturing plants and warehouses.

You will manage multiple tasks while delivering high-quality customer service. Requirements include a bachelor’s degree, at least 3 years of customer interaction experience, strong CRM/SAP and Microsoft Office skills, and fluency in English.