Order Entry Specialist — Customer-Driven & On-Time

Isi Solutions; Santiago de Querétaro; On-site; MXN 180,000 - 360,000; Full time

Job summary

Eaton is seeking an Order Entry Specialist in Querétaro, Mexico to manage end-to-end order lifecycle, ensure on-time delivery, and provide pre- and post-sales support. You will verify prices, confirm orders, and communicate with customers to resolve issues while coordinating with sales, accounting, and logistics teams.

Responsibilities include order review in SAP/VISTA, order acknowledgment, tracking performance, handling claims, and maintaining strong customer relations to meet service targets.

Qualifications

• Bachelor's degree in Engineering preferred.
• Minimum of one year of professional experience.
• Intermediate level of English proficiency.
• Experience with CRM and ERP systems preferred.
• Experience interacting with customers.

Responsibilities

• Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
• Assure proper order entry and send orders' acknowledgment to Clients.
• Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
• Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
• Receive sales representative service calls and/or emails to align priorities and to provide status.
• Manages and solves client claims.
• Resolve with accounting shipments discrepancies and credit customer, as applicable.
• Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
• Be proactive in identifying customer requirement problems.
• Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
• Perform other duties as required

Skills

Customer facing

CRM/ERP

English proficiency

Interpersonal communication

Customer support

Education

Bachelor's degree in Engineering preferred

Tools

CRM

ERP systems

Job description

Eaton is seeking an Order Entry Specialist in Querétaro, Mexico to manage end-to-end order lifecycle, ensure on-time delivery, and provide pre- and post-sales support. You will verify prices, confirm orders, and communicate with customers to resolve issues while coordinating with sales, accounting, and logistics teams.

Responsibilities include order review in SAP/VISTA, order acknowledgment, tracking performance, handling claims, and maintaining strong customer relations to meet service targets.