Bilingual Call Center Specialist - Order & Customer Care

Eaton Corporation; Santiago de Querétaro; On-site; MXN 210,000 - 300,000; Full time

Job summary

Eaton Corporation in Querétaro seeks a Call Center Agent to serve as the primary contact for customers, agents, and distributors by phone or chat. You will handle order management activities, resolve requests, and document interactions in the CRM system.

The role requires a Bachelor’s degree and at least three years of customer interaction experience, with strong English communication and problem-solving abilities. Working in a fast-paced environment and improving processes are key expectations.

Qualifications

• Bachelor degree required or equivalent.
• Minimum 3 years of customer interaction experience.
• Knowledge of CRM software and SAP.
• Strong written and verbal communication in English.

Responsibilities

• Fulfill order management activities for distributors.
• Deliver exceptional customer service and meet or exceed metrics.
• Use CRM and Email to attend, file and follow up on customer requests.
• Attend chat and provide fast answers when phone is unavailable.
• Maintain information flow to meet customer needs and performance targets.
• Coordinate with finance to resolve customer credit requests.

Skills

Customer interaction

Multitasking

Communication skills

Bilingual English

Education

Bachelor's degree

Tools

CRM software

SAP

Microsoft Office

Job description

Eaton Corporation in Querétaro seeks a Call Center Agent to serve as the primary contact for customers, agents, and distributors by phone or chat. You will handle order management activities, resolve requests, and document interactions in the CRM system.

The role requires a Bachelor’s degree and at least three years of customer interaction experience, with strong English communication and problem-solving abilities. Working in a fast-paced environment and improving processes are key expectations.